Last updated: January 2026
This Privacy Policy explains how Knode (“Knode,” “we,” “us,” or “our”) collects, uses, stores, and protects personal information when you access or use the Knode website and platform (the “Platform”). By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Who We Are
Our website address is: https://knodeconnects.com.
Knode operates a members-based platform focused on connection, visibility, and growth within the green infrastructure, biophilic design, and landscaping industries.
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Account and profile information (such as name, email address, username, and professional details)
- Membership, billing, and payment information
- Communications you send to Knode, including inquiries, support requests, and feedback
- Content you voluntarily submit to the Platform, including comments or uploaded media
Information Collected Automatically
- IP address, browser type, device information, and operating system
- Pages visited, actions taken, and interactions with the Platform
- Date and time of visits and referring URLs
This information helps us operate the Platform, improve functionality, and maintain security.
3. Comments and User-Generated Content
When visitors leave comments on the Platform, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine whether you use it. The Gravatar service privacy policy is available through Automattic. Once your comment is approved, your profile image (if applicable) may be visible to the public in the context of your comment.
4. Media Uploads
If you upload images or other media to the Platform, you should avoid including embedded location data (EXIF GPS). Visitors to the Platform may be able to download and extract location data from publicly available media files.
Knode holds the right to remove any uploaded Media by members at our discretion without notice to the member.
5. Cookies and Similar Technologies
Knode uses cookies and similar technologies to operate the Platform and enhance user experience.
- If you leave a comment, you may opt in to saving your name, email address, and website in cookies for convenience. These cookies typically last up to one year.
- When you visit the login page, a temporary cookie may be set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
- When you log in, cookies may be set to save your login information and display preferences. Login cookies generally last two days, screen preference cookies may last up to one year, and “Remember Me” functionality may extend login persistence.
- If you edit or publish content, an additional cookie may be stored that indicates the post ID of the content edited. This cookie does not contain personal data and expires after a short period.
You can control or disable cookies through your browser settings, though doing so may affect Platform functionality.
6. Embedded Content from Other Websites
Content on the Platform may include embedded content (such as videos, images, or articles). Embedded content from third-party websites behaves as if you have visited those websites directly.
These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content, particularly if you are logged into an account with that third party.
7. How We Use Personal Information
We use personal information to:
- Provide, manage, and administer memberships
- Process payments, renewals, and cancellations
- Communicate with members about their accounts, updates, or support requests
- Improve the functionality, performance, and security of the Platform
- Monitor usage patterns and prevent fraud or misuse
- Comply with legal, regulatory, and contractual obligations
8. Sharing of Information
We may share personal information with trusted third-party service providers who assist us with services such as payment processing, website hosting, analytics, email communications, and security.
We do not sell personal information. We only share information as necessary to operate the Platform, comply with legal requirements, or protect our rights and the safety of users.
If you request a password reset, your IP address may be included in the reset email for security purposes.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Comments and their associated metadata may be retained indefinitely to allow recognition and approval of follow-up comments.
- Registered users’ account information is retained while the account remains active and as needed thereafter for administrative, legal, or security purposes.
10. Data Security
Knode uses reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights and Choices
Depending on your location, you may have rights to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Request an export of your personal data
- Withdraw consent for certain uses of your information, where applicable
You may also opt out of non-essential communications at any time using unsubscribe links or account settings. Certain administrative or service-related communications may still be sent as required to operate your account.
Requests related to personal data may be subject to legal or administrative retention requirements.
12. Where Your Data Is Sent
Visitor comments and certain interactions may be processed through automated spam detection or security services, which may involve data being transferred to third-party systems.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact Knode through the website contact page or support@knodeconnects.com